Terms & Conditions
Secure Shopping Guarantee
We assure you that your personal data (including but not limited to your name, address, credit card number and other order information, etc.) collected by Lee Kum Kee (Hong Kong) Limited and its affiliates (collectively as “us”, “we” or “our”) through this Business Merchant Platform (“Platform”) is handled and stored by us with strict level of security and confidentiality. Our Platform is highly secured in that all your personal data will be encrypted during transmission using the latest Secure Sockets Layer (SSL) technology to protect it against unauthorized access or disclosure.
Terms of Use
To ensure a safe and enjoyable shopping experience for our customers, we have established the following Terms of Use specifying what you can expect from us and what we expect from you. Please note that by accessing our Platform, you agree to be bound and to abide by these Terms of Use and the Privacy Policy.
We may revise these Terms of Use from time to time by posting the updated version on our Platform. The revised Terms of Use will take effect when they are posted. If you continue to use our Platform after we have posted the updated version of the Terms of Use, you are agreeing to be bound by the same.
You acknowledge that your use of some parts of our Platform may be governed by additional terms and conditions. Where this is the case, you will be notified accordingly, and those additional terms and conditions will apply to your use of such part of our Platform in addition to these Terms of Use, and will prevail over these Terms of Use to the extent of any inconsistency.
1. General
(i) Photographs and images of the products on our Platform are for reference only.
(ii) All product prices listed on our Platform are in HK dollars and include delivery charges with minimum order value. All prices shown on our Platform are subject to change at any time without notice. The prices charged are those applicable on the delivery day.
(iii) All orders are subject to confirmation of final availability and we reserve the right to decline any order at our sole discretion. In the event that we are unable to fulfil any of the products or services in your order, we will notify you before delivery.
(iv) All risks in the goods shall pass to you upon delivery but we shall retain title in the goods until full payment has been received.
(v) If you incur an overdue balance, we reserve the right to stop supplying products to you, terminate your order(s), and/or withhold any sum held by us to offset the overdue balance.
(vi) For our delivery, return and refund policy, please refer to “Shipping Arrangement”.
2. Account
You are required to register an account with us in order to use our services or place an order on our Platform. Upon registration, you must provide us with accurate, complete and updated registration information and you authorise us to assume that any person using our Platform with your username and password is either you or is authorised to act for you. We reserve the sole and absolute right to refuse your registration.
You agree that you are only entitled to hold one registered account at any time and must safeguard the username and password of your account. Also, you are responsible for any activity that occurs through your account and for updating and maintaining the accuracy of the information you provide to us relating to your account.
Cancellation, Suspension and/or Termination. You may cancel your account at any time by sending us an email at hkfs.b2b@lkk.com[LKK Legal1] . We reserve the sole and absolute right to restrict your access, suspend or terminate your account at any time without prior notice to you, (i) if your account is inactive for a consecutive 2-year period, (ii) if you are in violation of these Terms of Use, or (iii) as required by applicable laws and regulations. In case of cancellation or termination of your account, all your accumulated points and e-coupons will be forfeited. Sections 4 to 7 and 9 to 12 of these Terms of Use shall survive the cancellation or termination of your account.
3. E-coupon
(i) “e-coupon” shall mean any electronic coupons issued by us and valid for use on our Platform, which is redeemable for discounts in accordance with these Terms of Use and the specific terms and conditions of each e-coupon.
(ii) Unless otherwise stated on e-coupon, e-coupon will be issued to you to your account (under “My Coupons”).
(iii) e-coupon is valid for one-off purchase on our Platform within specified period stated on the e-coupon. Please refer to the details of each e-coupon.
(iv) e-coupon is not applicable to any purchase made by you by other means other than our Platform, including but not limited to fax, phone, email, WeChat and/or WhatsApp.
(v) Each e-coupon can only be used once and only one coupon can be used for each purchase. The total value of an e-coupon will be deducted in full when used. Any unused balanced will be forfeited.
(vi) Expired e-coupon will not be accepted and reissued, and no retrospective arrangement will be made.
(vii) All e-coupons cannot be redeemed for cash or exchanged for other products or services or shopping vouchers, or transferred to any third party.
(viii) Subject to the specific terms and conditions of each e-coupon, an e-coupon may not be used to purchase certain product(s) and/or used in conjunction with other e-coupons or discount.
(ix) Customer must not store the e-coupon in a data retrieval system outside of our Platform; or reproduce, copy, change or publish the e-coupon in any form or by any means; or misuse e-coupon. Any of the foregoing acts is a violation of the terms and conditions herein, which may result in the rejection or cancellation of the relevant e-coupon. All consequences, losses and/or damages shall be borne by the customer, we will not be responsible or bear any legal responsibility.
(x) All e-coupons needed to be used at time of payment whereas no e-coupon can be used once payment of the purchase is completed and confirmed. In order to use any e-coupon, you can select the relevant e-coupon on the checkout page. If you place an order for product(s) less than the value of the e-coupon, no refund will be made and no residual credit will be returned to you; whilst if the value of the e-coupon is insufficient for the order you wish to place, you should make up the difference.
(xi) If your order is cancelled for whatever reason or is eligible for a refund, any e-coupon used in that order shall be forfeited without any refund or compensation.
(xii) We assume no liability for the loss, theft or ineligibility of the e-coupon.
(xiii) We reserve the right to amend the terms and conditions of e-coupon at any time without prior notice. In case of dispute in connection with the use of e-coupon, our decision shall be final and binding.
4. Content on our Platform
You acknowledge that content (including but not limited to messages, files, data, software, images, photographs, illustrations, text and other information, materials or content) (“Content”) that is, either directly or indirectly, posted, generated or otherwise made available on our Platform by us (“LKK Content”) is subject to our intellectual property rights or that of their respective owners. In particular, all trademarks, product names, company names and logos in LKK Content are our property or that of their respective owners. Unless you are expressly authorised by law, you must not yourself, or participate in or permit any other person, to:
(i) use LKK Content for any commercial or other non-personal purpose;
(ii) make any copies of LKK Content or transfer LKK Content to any other device or any other person; or
(iii) otherwise reproduce, distribute, communicate to the public, modify, reformat, prepare derivative works of or display LKK Content.
Nothing contained on our Platform should be construed as granting, by implication, estoppel or otherwise, any license or right to use any LKK Content without our prior written permission. You are hereby advised that we shall aggressively enforce our intellectual property rights to the fullest extent of the law, including seeking of criminal prosecution.
When you submit any Content on our Platform (“User Content”), you grant to us, a perpetual, irrevocable, non-exclusive, worldwide, transferable, sub-licensable, fully paid-up and royalty-free license to reproduce, distribute, communicate to the public, publicly perform, modify, prepare derivative works of, display and otherwise use the User Content in connection with our Platform. You acknowledge that we do not have any obligation to monitor, review or screen the User Content, but we have the right (but not the obligation) in our sole and absolute discretion to refuse or remove any of the User Contents that is available via our Platform, at any time and without notice, including but not limited to, if we consider any of the User Contents to be objectionable or in violation of these Terms of Use.
5. Your Use of our Platform
You represent, warrant and covenant that you will not:
(i) use our Platform for any fraudulent or unlawful purpose;
(ii) violate any applicable laws relating to your use of our Platform;
(iii) use our Platform to defame, abuse, harass, stalk, threaten or otherwise violate the rights of others, including without limitation others’ privacy rights or rights of publicity;
(iv) upload or submit User Content that infringes the intellectual property rights or other rights of any third party or that may be illegal, defamatory, obscene, offensive, harmful to the safety of any person, aimed at harassing any person or otherwise is inappropriate for display on our Platform;
(v) interfere with or disrupt the operation of our Platform or the servers or networks used to make our Platform available, or violate any requirements, procedures, policies or regulations of such networks;
(vi) transmit or otherwise make available in connection with our Platform any virus, worm, Trojan horse or other computer code that is harmful or invasive or may or is intended to damage the operation of, or to monitor the use of, any hardware, software, or equipment;
(vii) reproduce, duplicate, copy, sell, resell, or otherwise exploit for any commercial purposes, any portion of, use of, or access to our Platform (including our software);
(viii) modify, adapt, translate, reverse engineer, decompile or disassemble any portion of our Platform (including our software);
(ix) frame or mirror any part of our Platform without our express prior written consent; and
(x) infringe any copyright, trademark, design right and intellectual property rights in our Platform and our products.
6. Ready-To-Cook Meal Packs supplied by Deliverz
Ready-To-Cook Meal Kit
The pre-prepared or semi-prepared meal boxes or food items (the “Ready-To-Cook Meal Kit”) available on our Platform are solely supplied, produced, handled, packed and packaged by Deliverz. We only provide the Platform for ordering and related services, and we are not involved in any part of the food production or quality control process. By placing orders for Deliverz’ 火Meal Packs, you agree to be bound by these Terms of Use. Your continued access and use of our Platform to order the Ready-To-Cook Meal Kit shall represent your unconditional acceptance of the latest version of the Terms of Use.
Except where otherwise specified, we are not the seller or supplier of the Ready-To-Cook Meal Kit. Any contract entered for sale or supply of the Ready-To-Cook Meal Kit shall be between you and Deliverz and subject to the terms and conditions of such contract. We shall not be responsible but Deliverz shall be solely responsible to you for any liabilities (in relation to the Ready-To-Cook Meal Kit, in particular, its quality, safety, merchantability, fitness for human use or consumption).
By placing an order for the Ready-To-Cook Meal Kit, you acknowledge and agree that:
(i) all matters related to food quality, freshness of ingredients, food safety, packaging damage, unusual odor, contamination, merchantability, fitness for human use or consumption or any other food-related issues are the full responsibility of Deliverz.
(ii) our Platform shall not bear any liability (whether express or implied), compensation obligations, or legal responsibility regarding the Ready-To-Cook Meal Kit.
(iii) for the delivery, order change, and refund policy of the Ready-To-Cook Meal Kit, please refer to the relevant parts of the “Shipping Arrangement”.
(iv) for any enquiries, complaints, refund requests, or claims relating to the Ready-To-Cook Meal Kit, our Platform will forward your case to Deliverz for follow-up. All investigations, handling procedures, and final arrangements will be determined by Deliverz.
(v) when you make a payment on the Platform you authorise us to receive payments from the payment gateway you choose or to debit the credit card specified in your account for the amount notified to you at the time of making such payment, and you represent to us that you shall be authorised to make such payment.
Food Factory Licence of the Ready-To-Cook Meal Kit
Ready-To-Cook Meal Kit is manufactured in a licensed food factory in Hong Kong (Food Factory Licence Number: 2991809842), which is subject to oversight and regulation by the relevant governmental authorities.
Scope of the Food Factory Licence includes:
(i) the manufacture and packaging of treated or processed meat, poultry, and related products
(ii) the manufacture and packaging of treated or processed fish and shellfish
(iii) the manufacture and packaging of treated or processed vegetables
(iv) the manufacture and packing of dried/preserved meat/Chines sausages for wholesale
Address of the Licenced Food Factory: Room 12, 13/F, Block A, Vigor Industrial Building, 14 Cheung Tat Road, Tsing Yi, New Territories, Hong Kong.
7. Not Responsible for Third Parties
Our Platform may contain links to third-party websites or resources. We provide these links only as a convenience and the inclusion of these links does not imply that we endorse the linked sites. We are not responsible for the Content, products or services on or available from those websites or resources or links displayed therein. You use the links at your own risk and you acknowledge sole responsibility for and assume all risks arising from your use of any third-party websites or resources.
8. Modification, Suspension and Termination of our Platform
You acknowledge that we may at any time, in our sole and absolute discretion and with or without notice modify our Platform or any part of our Platform, or suspend or discontinue the operation of our Platform and/or your access to our Platform or any part of our Platform. We shall assume no responsibility for any such modification, suspension or termination.
Although we will use reasonable endeavours to maintain the User Content, we do not undertake to provide support or maintenance services for the User Content. We urge you to keep backup copies of the User Content.
9. Disclaimer and Inherent Risks.
(i) You agree to use our Platform at your risk. Our Platform is provided on an “as is” and “as available” basis without representation or warranty, whether express, implied or statutory, all of which are hereby disclaimed to the maximum extent permitted under applicable laws. Without limiting the generality of the foregoing, we specifically disclaim any warranties relating to title, quality, merchantability, accuracy, completeness, fitness for a particular purpose and non-infringement. We do not make any representations or warranties that access to any part or feature of our Platform, will be continuous, uninterrupted, timely, error-free, virus-free or secure. Operation of our Platform may be interfered with by numerous factors outside of our control.
(ii) You accept and acknowledge that there are inherent risks associated with utilizing an Internet-based service including, but not limited to, the risk of failure of hardware, software and Internet connections, the risk of malicious software introduction, data loss, and the risk that third parties may obtain unauthorized access to the User Content or your account.
(iii) You understand and agree that you have fully considered the risk of data provided and transmitted through the Internet to our servers and are willing to take the risk. You hereby confirm that you will undertake and accept the consequences of any data loss. To the maximum extent permitted by applicable laws, we will assume no responsibility for any data loss that is not solely caused by us.
10. Indemnity
You agree to defend, indemnify, and hold harmless us, our officers, directors, employees and agents, from and against any damages, losses and expenses of any kind (including without limitation reasonable legal fees and costs) related to claims resulting from or in connection with your acts or omissions relating to use of our Platform or the User Content, including without limitation, actual or alleged violation of any laws, rules, regulations or other legal rights, or any breach of these Terms of Use.
11. Limitation of Liability
(i) To the extent permissible by law, our entire liability and responsibility to you by reason of any breach of implied warranty or failure or delay of the goods, whether such failure or delay shall arise from accident, defect in the goods, omission, default, negligence or other acts of our employee(s) or from any other cause, shall be limited to the cost of replacing the goods.
(ii) Except as provided for in Section 11(i) above, and to the extent permissible by law, we shall not be subject to any liability or responsibility for any cost, claim, damage, or loss to you or to any person, body of persons or corporation resulting from or in connection with any reason and cause whatsoever under these Terms of Use.
(iii) In no event shall we be liable in contract, tort (including negligence or breach of statutory duty) or otherwise for any loss (whether direct or indirect), incidental, consequential damages, loss or corruption of data, profits, goodwill, bargain, opportunity, anticipated savings or any other loss whatsoever under these Terms of Use, whether or not we know of the possibility of such damage.
(iv) If the exclusion or limitation of liability in accordance with Section 11.1(iii) above is not allowed under laws of a particular jurisdiction but a limitation of a certain maximum extent is allowed, our liability is limited to that extent.
12. General Provisions
(i) Notices. We shall give you notices by posting them on our Platform. You agree to check our Platform on a regular basis for notices and that you will be considered to have received a notice when it is made available to you by posting on our Platforms.
(ii) Severability. If any part of these Terms of Use is held to be invalid or unenforceable, the invalid or unenforceable part shall be given effect to the maximum extent possible and the remaining provision shall remain in full force and effect.
(iii) Governing Law and Disputes Resolutions. These Terms of Use shall be governed by the laws of Hong Kong. You irrevocably submit to the exclusive jurisdiction of the courts of Hong Kong.
(iv) Force Majeure. Your use of our Platform may be affected by force majeure circumstances or other factors beyond our reasonable control, including but not limited to computer virus or hacker attackers, server or system instability, your location/ technical limitations, network quality, and failures of communication lines or computers (collectively “Force Majeure Events”). In the event of the occurrence of any Force Majeure Events, we shall have no liability to perform any of our obligations affected thereby, which obligations shall be suspended and we shall not have any liability for losses you may sustain that are attributable to any Force Majeure Events.
(v) Non-waiver. No failure or delay on the part of the parties hereto to exercise any right, power or remedy under these Terms of Use shall operate as a waiver thereof, nor shall any single or partial exercise by either party of any right, power or remedy. The rights, powers and remedies provided herein are cumulative and are not exclusive of any rights, powers or remedies by law.
(vi) Relationship. Nothing in these Terms of Use shall create or be deemed to create a partnership, an agency or a relationship of employer and employee between you and us.
(vii) Entire Agreement. These Terms of Use set forth the entire agreement and understanding between the parties hereto and supersede all prior oral and written agreements, understandings or arrangements relating to the subject matter of these Terms of Use.
(viii) Language. These Terms of Use is prepared and drafted in English, but may be translated into other languages. Should any conflict arise between the English language version of these Terms of Use and any translation hereof, the English language version shall prevail.
13. Contact Us
If you have any questions about these Terms of Use, please email us at hkfs.b2b@lkk.com
Last updated: March 2026